I just switched to Smart recently and discovered that I can no longer send emails (using my own email account thro. Thunderbird). I checked the Smart website and found that I need to switch my outgoing mail server to smtp.mysmart.ie.
I did so and tested it but no-go. So I called Smart who said “change your outgoing mail server to smtp.mysmart.ie”. “Yeah yeah I did that but it’s not working” says I, and she, customer service representative, replied “It works for everyone else!” “Well it’s NOT working for me” said I in a slightly put-off tone! I then asked was the port ok, port 25 being the default port. “No, port 25 is blocked for residential customers” says she. So, I queried, “if I can’t use port 25 then what should I use?” “Just change the outgoing mail server to smtp.mysmart.ie” she repeated. I fucking know you fuck, thought I. “I know”, says I, “but I need to specify a port, if not 25 then what can I specify?” “We can’t give you any other port” she said. “So what can I do?” I asked. “Here’s a website link…” Urgh.
Thankfully my mail host uses alternative ports so I got my mail working anyway. But as it turns out there was no real problem at all because when using Smarts smtp server port 25 is NOT actually blocked, it is only blocked outside of the Smart network so I didn’t need to stress about alternative ports at all! If yer one on telephone had of thought to mention that it would have saved me a lot of stress, arguing and site registration time.
Just one of those days, problems arising out of nothing.
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